TERMS AND CONDITIONS


The below terms and conditions relate to booking your event/s, attending your event/s and any activities before or after your attending the event.

These terms and conditions relate to all events arranged, managed, hosted by Battle Mansion regardless of where the events are held, promoted or sold by.


By booking onto an event, you confirm that:

All participants are at least 14 years old
All participants agree to follow all rules, regulations and professional verbal direction that may be given at any time to ensure your safety during the event/s,
All booking are non-refundable except in extreme circumstances at the descretion of battle mansionIt is your responsibilty to provide your correct contact details
All participants agree to not share specific information about the event that you are about to attend.


We do not tolerate drunken or abusive behaviour, alcohol or illegal drugs (the substance or paraphernalia) on site, again no refunds will be made available or transferring participants onto a further event.

Should any participants become aggressive, we hold the right to contact the Police to ensure the other participants and our staff's safety and security.

Every customer and participant is required to undertake and pass the training and safety briefing. Failure to do so will result in the individual being withdrawn from the event and will not be eligible for a refund, rearrangement or any compensation.


HOUSEKEEPING
Customers are asked to remove all valuable or breakable items from their person at the start of the event, these include:

Mobile phones (including Smart Phones, PDAs, tablets, or other communication device)
Recording and entertainment devices (including cameras, video recorders, e-readers, tablets, laptops, iPods, MP3 players, etc)
All valuables can be stored in a secure, lockable cupboard or storage area. More details are available on the day.

If customers continue to have their valuables on their person during the event, and the item becomes damaged; we and our staff are not liable for any loss or damage which may occur to either your property or person during the event.

FITNESS AND MEDICAL
The event will be physical in nature and requires a certain degree of basic fitness. If this is of concern, please get in touch before the event to discuss this in more detail.

LOSS OR DAMAGE
You are liable for any loss or damage which you may cause to our premises or venues, or that of any external venues that we use, and agree to adhere to all housekeeping rules, procedures and policies (including policies as to behaviour and conduct) that may be in place at any venue from time to time.

Battle Mansion are not liable for any loss or damage which may occur to either your property or person during the event.

DISPUTES OR ISSUES
If for any reason there are any disputes or issues, these will be dealt with by our Customer Support Officers via info@battlemansion.co.uk). We will endeavour to support and assist where possible, and liaise with You and our Directors (who have final say of any problem, issue or resolution).

AGREEMENT
You are required to confirm your agreement for the below terms and conditions either in writing to bookings@battlemansion.co.uk or by paying a deposit in full.

PRIVACY
Everyone at Battle Mansion is dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. This policy explains what happens to any personal data that you provide to us, or that we collect from you when you are on this site.

INFORMATION WE COLLECT
In operating our website we may collect and process the following data about you:

Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
Information provided to us when you communicate with us for any reason.

USE OF COOKIES
We may on occasions gather information regarding your computer whilst you are on our website. This enables us to improve our services and to provide statistical information regarding the use of our website to our advertisers where appropriate.

Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website. Not that we have any at the moment, but it is nice to keep you informed.

USE OF YOUR INFORMATION
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information. This will not be regular information, because we know how annoying it is. But if we have something really cool we think you might want to know we will send it over.
To meet our contractual commitments to you.
To notify you about any changes to our website, such as improvements or service / product changes, that may affect our service.
If you are an existing customer, we may contact you with information about events, goods and services similar to those which were the subject of a previous sale to you.

We will not permit or share your data with third parties, even if the information, goods, services or events they offer is really cool.

STORING YOUR PERSONAL DATA
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.

We do not store credit or debit card details. However, if using PayPal please consult their Privacy Policy on how they store your details.

DISCLOSING YOUR INFORMATION
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).

We may also disclose your personal information to third parties:

Where we sell any or all of our business and/or our assets to a third party.
Where we are legally required to disclose your information.
To assist fraud protection and minimise credit risk.

THIRD PARTY LINKS
You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

ACCESS TO INFORMATION
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us.

PUBLICITY
We may use photographs taken at events in publicity and marketing materials, including use on our website or social networks. Your attendance at an event may mean that you are featured in such photographs and you are deemed not to object to the taking of such photographs as detailed above.

If you do not wish to be included in any photograph, please notify the Event Manager / Director at the relevant event prior to the photographs being taken.

Updated April 2018